Service Level Agreement
1access.net makes available to all customers a service level
agreement pertaining to 1access.net equipment including radius, email, hosting, newsgroups, etc.
We guarantee 99% uptime within the year and 95%+ each month. If we fail to reach this percentage
we agree to credit ISP's back for services they have purchased according to the formula stated in
the contract. We pride ourselves on having high uptime and want you and your endusers to be happy
with all services purchased through 1access.net.
All clients must sign a contract, which provides
several non-compete clauses, protecting your customers from being swayed to switch to another ISP.
The contract also guarantees no contact will be made between us and your customers.